Terms of Service & Customer Policies

Bookings can be initiated either via our website booking widget or directly with our 24/7 WhatsApp concierge.

• Zero Advance Deposit: You are not required to provide credit card holds or upfront deposits to confirm standard airport transfer reservations.
• Instant WhatsApp Dispatch: Once submitted, your transfer is immediately locked in our driver assignment schedule. You will receive an instant digital confirmation with your pickup details.
• Driver Details (2 Hours Before Touchdown): Two hours prior to your scheduled landing time, you will receive a WhatsApp message containing your chauffeur's full name, vehicle model, license plate number, and direct contact.
• Flight Information Requirement: It is the passenger's responsibility to provide accurate airline and flight number details (e.g. GA402, QF43, SQ938) so we can prepare your driver for your scheduled arrival.

All rates published on our website are fixed, flat prices per vehicle (not per passenger) for one-way private transfers.

*Note: Complimentary chilled bottled mineral water is an exclusive inclusion provided with our full-day Private Driver & Chauffeur Charter service.

You will never be asked to pay midnight surcharges, luggage surcharges, or peak-season additions on confirmed bookings.

We provide complete flexibility so travelers can choose whichever payment method is most convenient:

Flight schedules can change due to weather, air traffic control, or airline operational delays.

• 60-Minute Complimentary Grace Wait: A full 60 minutes of complimentary waiting time is provided starting from the moment your aircraft lands on the tarmac. This provides ample time to clear immigration, electronic visa on arrival (e-VoA), and baggage carousel retrieval.
• Flight Delays & Airline Reschedules: If your airline reschedules or delays your flight before departure, simply send a quick message to our 24/7 WhatsApp concierge so we can update your chauffeur's pickup schedule with zero penalty fees.
• Extended Customs Queues: If you experience exceptional queues in customs or lost baggage claims, connect to the airport's free Wi-Fi (“Ngurah Rai Free WiFi”) and message your driver or WhatsApp support. Your driver will remain stationed at the terminal until you exit.

We believe travel planning should be stress-free:

To ensure a safe and comfortable ride without blocking vehicle sightlines or overloading axles:

Child Safety Seats: Sanitized European-standard infant seats (0–2 years) and child booster seats (3–7 years) can be reserved upon request during booking for IDR 50,000 per seat per trip.

Surfboards & Golf Bags: Oversized items such as surfboards (up to 7'6") or heavy golf bags require reserving the Toyota HiAce Premio van to prevent damage to passenger cabin upholstery.

We maintain exceptionally high fleet hygiene so every arriving guest enjoys a fresh, clean journey:

• Strict Non-Smoking Rule: Smoking and vaping/e-cigarettes are strictly prohibited inside all company vehicles at all times. If you wish to smoke before departing, your driver will wait outside the airport terminal.
• Alcohol & Prohibited Substances: Open containers of alcoholic beverages and illegal substances under Indonesian law are strictly forbidden inside the vehicles.
• Vehicle Cleanliness: A professional detailing fee of up to IDR 500,000 may apply if passengers cause severe interior fouling or liquid spills requiring deep shampooing.

Great Rides Bali takes customer privacy and confidential travel information with the highest seriousness:

• Data We Collect: We only collect information strictly necessary to fulfill your transfer — including passenger name, contact phone/WhatsApp number, flight number, arrival date/time, and destination hotel/villa name.
• Zero Third-Party Marketing: We never sell, rent, or trade your personal information, phone number, or travel itinerary to marketing brokers, third-party hotels, or tour agencies.
• Driver Access Scope: Your assigned chauffeur is provided only with the operational data required to conduct your pickup (your name for the arrival board, flight number, and drop-off address).
• Right to Erasure: You can contact us at any time via WhatsApp or email to request the complete deletion of your booking history and contact record from our dispatch database.

If you experience any dissatisfaction or have questions concerning your service, our management team is on call 24 hours a day to resolve issues immediately: