Question 1

Where do I meet my driver at Bali Ngurah Rai Airport (DPS)?

Accepted Answer

After clearing immigration, customs, and the duty-free walkway, exit into the main Arrival Hall. Look for the designated driver meeting zone near the Information Desk. Your personal chauffeur will be waiting right at the front holding a prominent digital tablet or name sign clearly displaying your name. We also send you a photo and live WhatsApp contact of your driver 2 hours before your flight lands.

Question 2

What happens if my flight to Bali is delayed or arrives early?

Accepted Answer

You do not need to worry. We track all inbound commercial flights in real-time using your flight number. Even if your flight is delayed by 2, 4, or 6 hours, your driver's schedule automatically adjusts to your actual touchdown time. We also provide a complimentary 90-minute grace waiting period after your aircraft lands to allow ample time for visa on arrival (e-VoA) and baggage claim.

Question 3

Are there any hidden costs, toll fees, or airport parking surcharges?

Accepted Answer

No. All our Bali airport transfer rates are 100% all-inclusive fixed prices. This covers airport parking fees, the Bali Mandara Ocean Tollway fee, vehicle petrol/fuel, taxes, and luggage assistance. The price you see during booking is the exact total amount you pay.

Question 4

What payment methods are accepted?

Accepted Answer

We offer maximum flexibility: You can pay cash in Indonesian Rupiah (IDR), Australian Dollars (AUD), US Dollars (USD), or Euros (EUR) directly to the chauffeur upon arrival at your hotel. Alternatively, you can pay online securely in advance via Credit/Debit Card (Visa, Mastercard), PayPal, or Wise transfer.

Question 5

Why should I pre-book instead of getting an airport taxi or Grab/Gojek on arrival?

Accepted Answer

Airport taxi touts at DPS are notorious for aggressive haggling and inflating prices up to 2-3x normal rates (often demanding 500,000 IDR for a short ride to Kuta). While ride-hailing apps operate at the airport, wait times in the hot parking building can exceed 45-60 minutes during peak arrival hours with hefty airport surcharges. Pre-booking with Great Bali Airport Transfer guarantees an air-conditioned car waiting at the terminal with your personal chauffeur holding your name sign, zero waiting in taxi queues, and guaranteed fixed pricing.

Question 6

Can we request a baby car seat or child booster?

Accepted Answer

Yes! Safety is our top priority. We offer sanitized European-standard baby car seats (0-2 years) and booster seats (3-7 years) upon request during booking. Just check the baby seat option in the booking form.

Question 7

Can our driver stop by an ATM or Bali SIM card / money changer on the way to the hotel?

Accepted Answer

Absolutely! Our friendly English-speaking driver will gladly make a quick stop at a trusted bank ATM (such as Mandiri or BCA), an official Telkomsel SIM card outlet, or authorized money changer on the route to your villa at no extra charge.

Question 8

How much luggage can each vehicle carry? What about surfboards?

Accepted Answer

Our Standard MPV (Toyota Veloz) accommodates up to 4 passengers with 3 large suitcases. The Comfort SUV (Innova Zenix) takes 5 passengers and 4 large suitcases. For larger groups or travelers with surfboards, golf bags, and extra luggage, our Toyota HiAce Premio van holds up to 12 passengers and 10 large suitcases with surfboard racks inside.

Question 9

What is your cancellation and amendment policy?

Accepted Answer

We provide 100% free cancellation and unlimited date/time amendments up to 12 hours prior to scheduled pickup. If your airline reschedules or cancels your flight, just message us on WhatsApp and we will reschedule your transfer without any penalty fees.

Question 10

Do your drivers speak fluent English?

Accepted Answer

Yes, all our chauffeurs are licensed Balinese tourism drivers who speak good conversational English. They are knowledgeable, courteous, non-smoking, and happy to share local Bali insights and recommendations for your stay.

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